Some cons of kiosks are:
- Some users stop the process halfway because they find kiosks hard to understand.
- Customers must wait for staff help when a kiosk freezes during a transaction.
- A lack of personal support makes some people feel unsure about their choices.
- Small touch areas make selecting options difficult for people with limited mobility.
- Extra spending is required when kiosk hardware breaks unexpectedly.
- Public connections can expose sensitive customer information to misuse.
Check out more details on advantages and disadvantages of kiosks.