Some points on disadvantages of kiosks are:
- Older adults often avoid kiosks because they worry about making mistakes.
- Customers become frustrated when payments get stuck during a kiosk error.
- Some people feel more confident when a real person confirms their request.
- Visual or hearing limitations make kiosk screens harder to understand quickly.
- Downtime hurts revenue when kiosks are unavailable for customers to use.
- Unauthorized access becomes easier when multiple users handle the same device daily.