Some drawbacks of kiosks are:
- Many customers need staff assistance when a kiosk feels confusing.
- Service lines grow longer when the touchscreen freezes unexpectedly.
- Direct communication becomes difficult without someone available to guide decisions.
- Wheelchair users face discomfort when screens are placed too high or fixed in one position.
- Frequent software updates increase expenses for businesses over time.
- Personal details remain exposed when kiosk systems lack strong encryption.
Also find more points on advantages and disadvantages of kiosks.