The impact of customer satisfaction is as follows:
- Customers who experience fair treatment during transactions remain active with the same business longer.
- Structured complaint resolution processes support customer continuation over extended periods.
- Customers who receive quick service responses stay with a business longer.
- Customers who receive prompt responses during service requests maintain brand loyalty.
- Structured handling of customer concerns supports continued brand attachment.
- Regular follow-up communication keeps customers committed to a preferred company.
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